Air India has completed the first phase of its transformation, in which the airline has recruited more than 3800 employees. At the same time, a lot of work has been done for the passengers.
Air India has added more than 3,800 employees in the last 6 months. Air India has launched 29 new policies to change its face in the next five years. Air India told on Thursday that the airline is about to complete the first phase of its 5-year transformation plan. Taxi was the first phase of Air India’s transformation, in which Air India was to fix its legacy issues and make way for future growth. After this, the second phase of Air India’s transformation, Take Off, will start, where the airline will launch its platform. Will work to improve the process and system.
At the conclusion of the taxi phase, Air Indian MD and CEO Campbell Wilson said that the airline worked together on a common issue for the first six months of its transformation and was successful in resolving several issues. In this phase, we have also come a long way in establishing the foundation for development. As we move forward, Air India will see its investments grow as well.
Some records of Air India
Customer
- Commitment of over US$ 400 million for refurbishment of aircraft.
- New food menu on international and domestic routes
- Premium economy seats were launched for the first time on selected long haul flights.
- Outsourced some critical customer service functions and initiated improvements to the
- customer information system across all touchpoints.
- Between February-December 2022, more than 10 lakh legacy refund cases were settled.
- Implemented multiple customer compensation policies to assist with service recovery.
- Launched RFP for new Customer Contact Center.
- Hundreds of additional airport staff were recruited alongside AISATS to improve the customer experience.
Man power
- With a conscious effort to remove disparities between permanent and full-time contract employees, new organizational structure and new roles across levels were introduced.
- Started more than 29 new policies for the welfare of the employees.
- Developed new compensation program for legacy employees.
- Launched 2 new training programs Saksham and ACE to enhance the skills of the employees and improve service.
- Engaged over 3800 employees in crew and other functions to support capability and growth.
Growth and Commercial Excellence
- The industry’s largest order ever with 470 aircraft.
- Rapid fleet expansion with 36 leased aircraft including 11 wide bodies being delivered in 2022-23.
- All long-grounded aircraft were restored to service, or were discontinued pending sale.
- 6 new international routes were added, increasing the frequency on the other 24.
- Highest ever single-day passenger revenue, highest ever cargo revenue, highest ever ancillary revenue and highest ever load factor achieved.
- RASK (Revenue Per Available Seat Kilometer) improved by 17% in a span of one year.
